At SOOINC, we aim to provide clear shipping and delivery information before you place an order. Delivery times vary depending on product availability, product type, destination, and the shipping method selected.

Orders may be fulfilled through our U.S. or international logistics and fulfillment partners depending on product availability and destination.

Processing & Delivery Times

For standard products available for direct purchase on our website, orders are generally processed within 2–3 business days.

After processing, estimated transit time for standard orders shipped to the United States is generally 7–22 business days. The estimated total delivery time is therefore approximately 9–25 business days.

Fast-Delivery Items

Selected in-stock products may be available under our Fast-Delivery program. Fast-Delivery availability is not guaranteed for every product and should be confirmed before ordering.

  • Free Standard Shipping: estimated delivery within 1–2 weeks for eligible Fast-Delivery items.
  • Expedited Shipping: estimated delivery within approximately 1 week where available.

Fast-Delivery inventory may change based on current stock levels and order volume.

If you require an item specifically under the Fast-Delivery option, please add “FAST-DELIVERY only” in the customer note section at checkout or contact us within 24 hours after placing your order.

Standard Items

For standard products available for direct purchase on our website, the estimated delivery time to the United States is approximately 9–25 business days, including processing and transit time.

Before shipment, products are checked and securely packed using protective foam and suitable outer packaging.

For international orders, part of the delivery time may include international transit, customs processing, and transfer through local logistics networks.

Custom and Made-to-Order Products

Customized, bespoke, modified, and made-to-order products do not follow the standard 9–25 business day delivery estimate. Production and delivery times vary depending on the product specifications, customization requirements, production schedule, order quantity, and destination.

Please contact SOOINC before placing a custom order to confirm the estimated production and delivery time for your specific project.

Shipping Costs

SOOINC currently offers Free Standard Shipping for standard orders shipped to the United States, unless a different shipping charge is clearly shown before checkout.

Expedited shipping, special delivery arrangements, remote-area delivery, or other non-standard logistics services may involve additional charges.

Any applicable shipping charges will be disclosed before the relevant shipping service is confirmed.

Shipping Methods

Depending on the destination and product, orders may be shipped through carriers or logistics providers such as UPS, FedEx, DHL, regional couriers, postal networks, freight services, or other qualified logistics partners.

The carrier used for an order may vary based on package size, destination, product type, and logistics availability.

If you have specific delivery requirements, please contact us at [email protected] before placing your order.

Delivery Areas

SOOINC ships to many countries and regions worldwide.

Delivery availability may depend on the destination, local customs regulations, remote-area restrictions, carrier coverage, and product size.

If your destination requires special arrangements or cannot be served through our standard shipping network, our team will contact you.

Customs, Duties & Taxes

International shipments may be subject to customs clearance, import duties, value-added tax (VAT), local taxes, brokerage fees, or other charges imposed by the destination country or local authorities.

Unless otherwise stated during checkout or confirmed in writing by SOOINC, these charges are the responsibility of the recipient.

SOOINC provides standard shipping documentation required for shipment, but customs requirements may vary by country.

Order Tracking

Once your order has been dispatched and tracking information becomes available, the tracking number will be sent to the email address associated with your order.

Tracking updates may not appear immediately after dispatch and can sometimes take time to update depending on the carrier and shipping route.

You can use the tracking number on the relevant carrier’s website to follow the shipment.

Missed or Unsuccessful Delivery

Customers are responsible for providing a complete and accurate delivery address and for being reasonably available to receive the shipment when required.

If a shipment cannot be delivered because of repeated failed delivery attempts, refusal to accept the shipment, an incorrect address provided by the customer, or failure to coordinate with the carrier, additional logistics costs may be incurred.

If the shipment is returned to SOOINC or the designated return location for these reasons, actual outbound and return shipping costs may be deducted from any applicable refund or credit.

Delivered but Not Received

If your tracking information shows that the package has been delivered but you cannot locate it, please first:

  • Check around the delivery location
  • Check with household members, reception staff, building management, or nearby neighbors where appropriate
  • Contact the local carrier for delivery details

If the package still cannot be located, please contact SOOINC at [email protected] as soon as possible.

We will assist with the carrier investigation where appropriate. Carrier investigation and claim deadlines vary, so early notification is strongly recommended.

Shipping Damage

Please inspect your order as soon as possible after delivery.

If there is visible shipping damage, we recommend contacting us within 48 hours and providing:

  • Your order number
  • Clear photos or videos of the damaged product
  • Photos of the outer packaging
  • Photos of the shipping label
  • Photos showing any visible damage to the package or product

After the issue has been reviewed and verified, SOOINC may provide an appropriate solution depending on the circumstances, including replacement parts, a replacement fixture, repair support, or a refund.

For verified transit damage, SOOINC will cover reasonable approved replacement, reshipping, or return shipping costs.

The 48-hour recommendation for reporting visible shipping damage does not replace or reduce any applicable manufacturer warranty rights described in our Return & Refund Policy.

Delivery Delays

Estimated delivery times are not guaranteed delivery dates.

Delivery may be affected by circumstances such as customs processing, severe weather, carrier delays, peak-season volume, remote-area routing, transportation disruptions, or other events outside our reasonable control.

If a significant delay occurs and we receive updated information from the carrier or logistics provider, we will make reasonable efforts to keep you informed.

Relationship to Returns and Refunds

Shipping and delivery issues are handled together with our Return & Refund Policy where applicable.

For non-defect returns, including change of mind, size preference, or style preference, the customer is responsible for return shipping, and actual outbound shipping and fulfillment costs incurred by SOOINC may be deducted from the refund.

For verified manufacturing defects, transit damage, incorrect items, or fulfillment errors, SOOINC will cover reasonable approved shipping costs as described in our Return & Refund Policy.

Contact Us

If you have questions about shipping, delivery times, tracking, customs, or special delivery requirements, please contact:

Email: [email protected]
Phone: +1 (347) 205-0948
Website: https://sooinc.com/

Our team will provide shipping information based on the product, destination, and order requirements.